EXPLEO USA is looking for a Quality Auditor – Processes & Warranty Coverage to join a dynamic and expanding team in Troy, Michigan.
Responsibilities:
Quality Process & System Audits
- Conduct Quality Process and System Audits across manufacturing plants and validation laboratories, with a primary focus on European operations.
- Plan, prepare, execute, and close audits in accordance with applicable standards and customer requirements.
- Verify compliance with ISO 9001, IATF 16949, ISO 17025, ISO 19011, and internal quality standards, including A10 9000 requirements.
- Identify non-conformities, assess associated risks, and recommend corrective and preventive actions.
- Monitor and verify the effectiveness of implemented corrective actions.
Warranty Coverage Audits
- Conduct Warranty Coverage Audits with a primary focus on U.S. aftersales operations and dealer networks.
- Analyze warranty claims, costs, trends, and supporting documentation to validate warranty coverage requests.
- Assess warranty-related risks and provide evidence-based recommendations.
- Support initiatives aimed at reducing Total Warranty Cost through data-driven decision-making.
Reporting and Continuous Improvement
- Prepare comprehensive audit reports and present findings to management and key stakeholders.
- Track and monitor Corrective and Preventive Actions (CAPA) through closure.
- Support certification activities and quality management system improvements.
- Promote continuous improvement initiatives leveraging Lean principles and the PDCA methodology.
- Share best practices and lessons learned across business functions.
Stakeholder Collaboration
- Partner with manufacturing plants, laboratories, aftersales networks, and Quality, Warranty, and Data Analytics teams.
- Collaborate with international and cross-functional teams to ensure consistent application of quality standards.
- Provide guidance and coaching to stakeholders regarding audit findings and compliance requirements.
- Support global quality initiatives and contribute to organizational excellence programs.
Requirements:
- Bachelor's Degree in Engineering, Quality Management, Manufacturing, Industrial Engineering, Business, or a related discipline preferred.
- Minimum 5 years of experience in automotive quality auditing, quality systems, warranty analysis, manufacturing quality, or a related field.
- Experience conducting audits within automotive manufacturing, laboratory, or aftersales environments.
- Strong knowledge of automotive quality auditing principles and practices.
- Extensive understanding of (ISO 9001, IATF 16949, ISO 17025,ISO 19011)
- Experience analyzing warranty claims, warranty costs, and quality trend data.
- Proficiency in Advanced Excel and data-driven reporting.
- Experience utilizing Power BI and digital audit platforms.
- Knowledge of quality management systems and compliance requirements.
- Professional proficiency in English.
- Internal auditing techniques.
- PDCA (Plan-Do-Check-Act) methodology.
- Lean principles and continuous improvement practices.
- 8D problem-solving methodology.
- FMEA (Failure Mode and Effects Analysis).
- 5 Whys Root Cause Analysis.
- Ishikawa (Fishbone Diagram).
Certifications
- ISO 9001 Auditor Certification.
- IATF 16949 Auditor Certification.
- ISO 17025 Auditor Certification.
- A10 9000 Auditor Certification (Stellantis Internal Standard for Validation Laboratories).
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What We Offer
At Expleo USA, we value expertise, innovation, and collaboration. By joining our client’s team, you'll work on high-impact projects while enjoying a supportive work environment.
- Competitive Compensation – Up to $110k annually. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
- Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
- Paid Holidays and Paid Time Off
- Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
- Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork
Expleo is a trusted partner for end-to-end, integrated engineering, production support, MRO, and quality services, with a presence in over 30 countries. To find out more, visit www.expleogroup.com.
Expleo is an equal opportunity employer. We commit to non-discrimination in all stages of the recruitment process, ensuring fair and unbiased hiring practices.
