EXPLEO GROUP USA is looking for an Aftersales 12V Technical & Data Specialist to join a dynamic and expanding team in Troy, MI.
Responsibilities:
Technical Leadership
- Serve as the Aftersales Subject Matter Expert (SME) for 12V battery diagnostics, testing procedures, and battery-related field concerns.
- Lead technical investigations involving battery failures, no-start concerns, charging system performance, and diagnostic process effectiveness.
- Analyze battery tester performance, software validation results, and diagnostic accuracy studies.
- Partner with Engineering, Quality, Warranty, Service Engineering, Technical Assistance, Supply Chain, and Supplier organizations to identify root causes and drive corrective actions.
- Support the development, validation, and continuous improvement of battery testing procedures, service processes, and dealer diagnostic tools.
- Lead and coordinate a cross-functional 12V Aftersales Task Force to resolve emerging field issues.
- Facilitate technical reviews, working sessions, and executive-level presentations.
Data Analytics & Reporting
- Analyze dealer battery tester data, warranty claims, telematics information, repair orders, and vehicle field performance data.
- Develop dashboards, scorecards, and KPI reporting to monitor:
- Battery replacement trends
- Warranty spend and cost drivers
- Dealer diagnostic compliance
- Battery tester effectiveness
- Vehicle platform performance
- Service campaign effectiveness
- Identify emerging trends and provide data-driven recommendations to leadership.
- Utilize statistical analysis, predictive analytics, machine learning techniques, and AI-enabled tools to improve field issue detection and decision making.
- Leverage platforms such as Palantir Foundry and other business intelligence tools to support advanced analysis and reporting.
- Create and present executive-level reports, insights, and recommendations.
Aftersales Operations Support
- Drive warranty reduction initiatives through technical analysis and corrective action implementation.
- Collaborate with dealer operations teams to improve service processes and diagnostic effectiveness.
- Monitor customer feedback and field data to proactively identify product performance concerns.
- Support service campaigns, technical actions, and continuous improvement initiatives.
- Translate complex technical and analytical findings into practical business recommendations.
Education:
Bachelor's Degree in one of the following disciplines or a related technical field:
- Electrical Engineering
- Electronics Engineering Technology
- Automotive Engineering
- Data Analytics
- Computer Science
- Related Technical Discipline
Experience:
- 5+ years of experience in one or more of the following:
- Automotive diagnostics
- Electrical systems engineering
- Aftersales operations
- Warranty analytics
- Technical data analysis
- Experience with Palantir Foundry.
- Experience using AI-based analytics tools, machine learning models, or predictive analytics applications.
- Knowledge of automotive aftersales systems, warranty processes, and dealer operations.
- Experience developing executive dashboards and business intelligence reporting solutions.
- Automotive OEM, dealership service, warranty, or diagnostic experience.
- Familiarity with battery tester technologies, telematics data, or connected vehicle analytics.
- Experience leading large cross-functional task forces or technical working groups.
Technical Skills
- Strong understanding of:
- 12V battery technologies
- Vehicle electrical systems
- Battery diagnostics
- Charging systems
- CAN network architectures
- Advanced Microsoft Excel skills.
- Strong analytical and problem-solving capabilities.
- Experience developing reports, dashboards, and business intelligence solutions.
- Ability to analyze large data sets and translate findings into actionable recommendations.
- Strong written, verbal, and presentation skills.
Leadership Skills
- Ability to lead and influence cross-functional teams without direct authority.
- Experience coordinating complex initiatives involving multiple stakeholders.
- Strong executive communication and presentation capabilities.
- Strategic thinker with exceptional attention to detail.
- Proven ability to drive decisions using data and facts.
What We Offer
At Expleo USA, we value expertise, innovation, and collaboration. By joining our client's team, you'll work on high-impact automotive programs while enjoying a supportive and forward-thinking work environment.
- Competitive Compensation: $65,000 - $110,000 annually. Final compensation is determined based on experience, skills alignment, and market conditions.
- Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
- Paid Holidays and Paid Time Off
- Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
- Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork
Expleo is a trusted partner for end-to-end, integrated engineering, production support, MRO, and quality services, with a presence in over 29 countries. To find out more, visit www.expleogroup.com
Expleo is an equal opportunity employer. We commit to non-discrimination in all stages of the recruitment process, ensuring fair and unbiased hiring practices.
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